ABOUT Jotform
Jotform is a San Francisco-based SaaS company with more than 20 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes — from small businesses to enterprises.
Since our inception in 2006, our mission has been to help users create, manage and share online forms and receive responses in the easiest way possible.
About The Role
We encourage candidates with disabilities to apply. Our employees with disabilities are making critical contributions and creating an added value for our company.
Do you love helping others by sharing your technical knowledge? In this position, we are looking for someone, who will work as a trusted expert for our globally based users. As an escalation point, you will be providing exceptional customer service, troubleshooting, and technical support.
Here’s what you will be doing:
Provide consistently friendly, helpful, knowledgeable, and timely support to our clients, striving to provide the correct solution the first time around
Ask insightful questions that get to the root cause of the customer’s problem
Generate solutions and best quality answers using your product knowledge, our knowledge bases and your creativity
Educate and inspire platform users to get the most out of our platform
Take repetitive, easy or simple questions for the same product each day as a stress reliever
Build relationships with clients through open and honest communication
Education & Work Experience & Technical Requirements:
Bachelor’s degree
Proficiency in English with strong written communication skills
Strong communication skills, and excellent written communication skills in English
2 years minimum proven track record of great customer service experience (bonus points for customer support experience in Tech industry)
Willingness to make a long-term commitment
Jotform PERKS
Flexible remote work from anywhere in Turkey
Fast-paced, high-growth atmosphere with a cooperative and distinctive team culture
Competitive compensation package and benefits
OUR PROCESS
We’ll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate we will contact you for a short screening call to get to know you better. If you don’t get a call please don’t be disappointed! We receive many applications for each role and have to prioritize who we speak to.
Thank you for taking the time to apply for a position at Jotform!
Jotform is a San Francisco-based SaaS company with more than 20 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes — from small businesses to enterprises.
Since our inception in 2006, our mission has been to help users create, manage and share online forms and receive responses in the easiest way possible.
About The Role
We encourage candidates with disabilities to apply. Our employees with disabilities are making critical contributions and creating an added value for our company.
Do you love helping others by sharing your technical knowledge? In this position, we are looking for someone, who will work as a trusted expert for our globally based users. As an escalation point, you will be providing exceptional customer service, troubleshooting, and technical support.
Here’s what you will be doing:
Provide consistently friendly, helpful, knowledgeable, and timely support to our clients, striving to provide the correct solution the first time around
Ask insightful questions that get to the root cause of the customer’s problem
Generate solutions and best quality answers using your product knowledge, our knowledge bases and your creativity
Educate and inspire platform users to get the most out of our platform
Take repetitive, easy or simple questions for the same product each day as a stress reliever
Build relationships with clients through open and honest communication
Education & Work Experience & Technical Requirements:
Bachelor’s degree
Proficiency in English with strong written communication skills
Strong communication skills, and excellent written communication skills in English
2 years minimum proven track record of great customer service experience (bonus points for customer support experience in Tech industry)
Willingness to make a long-term commitment
Jotform PERKS
Flexible remote work from anywhere in Turkey
Fast-paced, high-growth atmosphere with a cooperative and distinctive team culture
Competitive compensation package and benefits
OUR PROCESS
We’ll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate we will contact you for a short screening call to get to know you better. If you don’t get a call please don’t be disappointed! We receive many applications for each role and have to prioritize who we speak to.
Thank you for taking the time to apply for a position at Jotform!
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