Logistics / Customer Service Associate

Rayal Tarım

The Logistics & Customer Service Executive is responsible for the day-to-day execution and coordination of logistics operations, import and export activities, and customer service support, while also handling selected administrative tasks that support smooth business operations.
The role serves as a central coordination point between customers, internal teams, and external service providers to ensure shipments are executed efficiently, customers are supported professionally, and operational processes run smoothly and compliantly.

Key Responsibilities:
(1) Logistics, Import & Export Operations
• Coordinate end-to-end import and export shipments from pre-shipment planning through customs clearance and delivery
• Liaise with suppliers, customers, and customs brokers
• Track shipments and proactively follow up on delays, issues, or risks
• Support timely customs clearance and ensure accurate handover to internal teams
(2) Trade Documentation & Compliance
• Prepare, review, and organize all logistics and trade documentation, ensuring accuracy, completeness, and alignment with shipment details (quantity, weight, product, origin, destination, customer requirements)
• Maintain control of document versions and ensure correct filing, naming, and traceability in SharePoint
• Export documents (as applicable)
• Import documents (as applicable)
• Support compliance with applicable trade, customs, and regulatory requirements (including agriculture/seed requirements where applicable)
• Ensure documentation accuracy and alignment with shipment details
• Support compliance with applicable trade and regulatory requirements
(3) Customer Service & Account Support
• Act as the operational point of contact for assigned customers
• Support customer orders from confirmation through delivery
• Provide shipment updates, documentation, and follow-ups to customers
• Coordinate with Sales to support customer requirements and delivery timelines
• Maintain accurate customer and shipment records
(4) Coordination with Finance
• Share complete logistics and trade documentation with Finance for invoicing and reconciliation
• Support resolution of discrepancies related to shipments, quantities, or documents
• Ensure smooth handover between logistics execution and financial processes
(5) Document Control & Record Management
• Maintain organized and up-to-date records in SharePoint
• Ensure correct naming, version control
• Support audit readiness and internal reviews
(6) ERP Usage (1C)
• Ensure accurate and timely use of the 1C ERP system for all logistics and customer service activities
• Follow established data entry standards and workflows in 1C to prevent mismatches, rework, or downstream errors
• Flag system gaps, data inconsistencies, or process limitations in 1C and support continuous improvement of system usage
(7) Administrative & Travel Support
• Coordinate hotel bookings, flights, and travel arrangements for management and staff
• Support logistics for business trips, visits, and meetings
• Liaise with travel agencies and service providers as required
• Ensure bookings are aligned with company policies and cost guidelines
(8) Process Adherence & Continuous Improvement
• Follow established SOPs and work instructions for logistics and customer service
• Maintain a traceable shipment tracker capturing end-to-end status and key milestones (e.g., order confirmation, permit readiness, document completion, dispatch, customs, in-transit, delivery, clearance closure)
• Proactively identify and implement cost-saving and service-improvement opportunities
• Lead/participate in periodic reviews with management to highlight recurring issues, root causes, and improvement actions

Key Skills & Competencies
(1) Technical & Functional
• Understanding of logistics and import/export processes
• Experience working with customs brokers
• Strong coordination and follow-up skills
• Comfortable working with documentation, trackers, and structured folders
(2) Behavioral & Professional
• High attention to detail
• Strong sense of ownership and accountability
• Ability to manage multiple priorities
• Clear, professional communication
• Customer-oriented mindset

Experience & Qualifications
• 3–6 years of experience in logistics, import/export, customer service, or operations
• Experience with regulated products (agriculture / food / seeds) is an advantage
• Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred
• Proficiency in Excel and document management tools (SharePoint preferred)

Success Measures (KPIs)
• On-time shipment execution
• Accuracy of trade documentation
• Customer satisfaction and responsiveness
• Customs clearance lead time
• Record completeness and audit readiness
• Timely and cost-effective travel arrangements

Role Boundaries This role supports logistics, customer service, and administrative execution.
It does not own commercial pricing, contract negotiation, or financial approvals.