Job Description

Front Office experience in the hotel / leisure / retail sector

The ability to listen and respond to demanding guest needs

Excellent personal and presentation and communication skills

A passion for delivering exceptional levels of guest service

Very good knowledge of the Turkish and English language is mandatory

Required Skills

To receive and register guests on arrival using their names and adhering to Company standards at all times

Ensure that any reservations / enquiries are handled correctly and passed to the Reservations Department

Be thoroughly familiar with all company selling procedures and promotions

Record all cash received

Check and ensure the accuracy of all Reception floats

Be aware of hotel room availability at all times

Ensure the security of all cash, property and maintaining proper confidentiality of hotel and guest information

Ensuring exact compliance with registration and departure procedures and completion of all documentation necessary

To ensure whilst on duty the switchboard is attended to, promptly and efficiently ensuring that all calls are monitored, recorded correctly and messages passed on as quickly as possible to guests or management

Experience with the OnQ would be a plus