IT Support Specialist

GÖZEN GÜVENLİK HİZMETLERİ

Gözen Security Services, one of the companies under Gözen Holding, has been providing services in the fields of Building and Facility Security and Aircraft Private Security for more than 25 years. Our company provides security services to many airports across Türkiye as well as to distinguished institutions and organizations. Our goal is to create a difference in service through continuous development, improvement, and our corporate experience, and to ensure the satisfaction of our customers and employees with our people- and quality-oriented approach.
We are looking for a candidate to be assigned at “Antalya Airport” within Gözen Security Services,
Job Description:
• Support domestic and international customers via remote connection.
• Meet, analyze, and produce solutions for problems and requests reported by Project Managers or employees.
• Follow up on the solution process of forwarded problems and requests and provide feedback to users.
• Carry out daily and periodic maintenance and support activities related to IT services.
• Support users on the company network regarding Windows operating systems and Office versions.
• Direct problems and requests to relevant Level 2–Level 3 experts when necessary.
Qualifications
• Bachelor’s degree from relevant university departments,
• Minimum 2 years of experience in IT support or a related technical role,
• Excellent written and verbal communication skills in English,
• Experienced in end user support (Operating System, Office Applications, VPN connection, etc.) working in the domain structure,
• Strong knowledge and hands-on experience with Microsoft products, including Active Directory, DNS, DHCP, and TCP/IP,
• Experienced in Mobile Device Management,
• Customer- and solution-oriented mindset with the ability to work effectively in a team environment,
• Strong time management and planning skills,
• Ability to adapt to flexible working hours when required,
• Willingness to work in a 24/7 shift system,
• For male candidates, military service must be completed,
• Holder of a valid Class B driver’s license and able to actively drive,

Location: Antalya Airport